Frequently Asked Questions
Know the detailed answers about product use, account setup, app install, payment and refund, etc. You can find some other frequently asked questions about parental control app.
1. What is FamiSafe?
FamiSafe is the most reliable parental control app. It is a flexible and smart solution for parents to manage their kid's Android, iOS, Fire OS, Windows, Mac, or Chromebook devices.
2. What devices does FamiSafe support?
For mobile devices: FamiSafe is compatible with most mobile devices running on Android (Android 4.4 or later), iOS (iOS 11 or later), or Kindle Fire OS, including both phones and tablets. It does not require rooting or jailbreaking.
For desktop devices: FamiSafe supports monitoring desktop devices running on Windows, Mac, and Chromebook.
3. Can I use FamiSafe to control my kid's XBOX, Play Station, Nintendo Switch or any other video game console?
Currently, FamiSafe is only compatible with mobile devices running on iOS, Android, Kindle Fire, and desktop devices running on Windows, Mac, and Chromebook. It does not support parental controls on any video game console.
4. Can I use FamiSafe to control my kid's PC, Laptop, or Mac computer?
Yes! FamiSafe now supports monitoring Windows, Mac, and Chromebook devices.
5. How many devices can parents monitor with one FamiSafe account?
Depending on the kind of FamiSafe subscription plan you have, you can connect up to 5 devices for the monthly plan, and 10 devices for the quarterly and the annual plan.
6. Do I need physical access to my kid's device to use FamiSafe?
Yes, you need physical access to your kid's Android, iOS, Kindle Fire, Mac, Windows, or Chromebook device to install FamiSafe and complete certain setups. After that, you can start tracking and managing your kid's device remotely.
7. Can FamiSafe block ads on the target device?
Currently not supported. FamiSafe cannot block any form of ads on the device.
8. Can FamiSafe block system apps on iOS devices?
Currently not supported. Based on Apple’s official policy, system apps such as Camera, Map, Phone, Music, and Contacts cannot be controlled or blocked.
9. Does FamiSafe support monitoring Apple Watch?
Currently not supported. FamiSafe cannot control or access Apple Watch.
10. What is the scope of FamiSafe's inappropriate picture detection?
FamiSafe supports remote screenshots (Screen Viewer) and inappropriate picture scanning. Analysis results are displayed in the FamiSafe app. Currently, it cannot directly alert the target device about suspicious pictures.
11. Can FamiSafe block VPN use or disable Wi-Fi, mobile data, or hotspots?
Currently not supported. You cannot change the network connection settings on the target device through FamiSafe.
12. Can FamiSafe detect suspicious content in WhatsApp on a child’s iOS device?
Currently not supported. Due to iOS’s strict privacy protections, FamiSafe cannot capture information inside WhatsApp on iOS devices. We recommend using an Android device for more complete monitoring. (You can freely switch devices within your subscription.)
13. What languages are currently supported by FamiSafe?
FamiSafe supports 9 languages: English, French, German, Spanish, Portuguese, Japanese, Korean, Italian, and Arabic. Other regions will display the interface in English.
14. What languages does the Suspicious Words feature support? Can it detect multiple languages at once?
It supports 6 languages: English, French, German, Spanish, Portuguese, and Japanese. Detection across multiple languages is supported.
15. Can FamiSafe control contact additions or removals on the target device?
Currently not supported. However, you can block unwanted contacts through the Calls & Messages settings.
16. Can I create rules by sending voice commands to Famibot?
Currently not supported. We are working to improve Famibot’s capabilities.
17. Can FamiSafe block proxy websites?
Currently not supported.
18. Can FamiSafe block app downloads?
On iOS devices: You can set restrictions under [iOS Restrictions].
On Android devices: You can configure settings under [App Rules].
On Windows or Mac computers: Blocking app downloads is not supported.
19. Can FamiSafe manage Windows devices with multiple connected monitors?
Currently not supported. We recommend avoiding multiple monitor setups to ensure effective monitoring.
20. Can FamiSafe override the silent mode of the target device and make it ring?
Currently not supported. FamiSafe cannot change the speaker or mute settings of the device.
21. Does FamiSafe support dark mode?
Currently, there is no dedicated dark mode, but the interface will follow the device's system color theme.
22. Can FamiSafe notify me of alerts via SMS, phone call, or email?
Currently, SMS and phone alerts are not supported. A daily usage report is sent to your registered email.
23. Can FamiSafe monitor multiple accounts on a Windows computer?
Currently not supported. We recommend keeping only one user account for easier monitoring.
24. Can FamiSafe monitor Incognito Mode on mobile browsers?
Currently not supported. FamiSafe cannot detect whether the target device is using Incognito Mode. We recommend asking your child not to browse in private mode.
25. Does FamiSafe monitor typing and keystrokes?
Currently not supported. Keystroke tracking may violate app store review guidelines.
26. Why are some websites inaccessible when using FamiSafe on Windows or Mac?
Some websites with high-security standards may block VPN connections. You can temporarily pause FamiSafe if needed.
27. Can FamiSafe block software updates?
Currently not supported. FamiSafe can set time limits, lock app usage, and detect suspicious words in some apps but cannot prevent third-party app updates.
28. Can FamiSafe set browsing time limits on computers?
Currently not supported. FamiSafe can only manage overall computer usage time.
29. Can FamiSafe locate devices through an API?
Currently not supported. There is no feasible industry solution for device location via API.
30. Why are there two pairing codes when binding a new device?
The first code is for initial device pairing.
The second code is used for permission upgrades through a computer.
Please follow the on-screen instructions carefully.
31. Can FamiSafe forcibly uninstall apps from the target device?
Currently not supported. FamiSafe can lock or restrict app usage but cannot uninstall apps directly.
32. Why do iOS devices show a “This device is monitored” notification after installing FamiSafe?
To enable remote management, FamiSafe requests permissions like Screen Time and Location. This triggers iOS system notifications. It does not mean privacy is being violated. FamiSafe strictly protects user privacy according to signed agreements.
33. Can FamiSafe block inappropriate images in Discord?
Currently not supported. We are conducting technical research and will notify users once available.
34. Does FamiSafe work on Xbox or Android TV?
Currently not supported. FamiSafe only supports iOS, Android, Windows, and Mac devices.
35. Where can I purchase FamiSafe?
FamiSafe is available on Google Play and Apple Store. If purchase is restricted, it may be due to local store policies.
36. How do device rules behave when active?
Android, Kindle Fire, Windows, and Mac devices will show a blocking page when access is restricted.
iOS devices will automatically hide restricted apps.
37. What if I am in a different time zone than the monitored device?
Rules will follow the time zone of the monitored device. No manual adjustments are needed.
38. Why can't I monitor WhatsApp, Instagram, Snapchat, or Telegram on iOS devices?
Due to iOS privacy policies, FamiSafe cannot access detailed social media content. We recommend using the Screen Viewer feature for periodic screenshots, or switching to an Android device for full monitoring.
39. Why can't I use the ambient sound monitoring feature on iOS devices?
iOS privacy restrictions prevent this feature. For better monitoring, please use an Android device.
40. What modes are available for Screen Viewer screenshots?
Manual instant screenshots are available.
Scheduled screenshots are supported at intervals between 2 and 30 minutes.
Currently, FamiSafe Cloud only supports scheduled screenshots.
41. Can FamiSafe track a phone using its IMEI number?
Currently not supported. FamiSafe relies on GPS location reporting.
42. What if multiple orders were generated under one account?
If multiple payments occurred under one account, please contact our customer support team for assistance.
43. Can FamiSafe block the phone’s built-in AI Glance feature?
Currently not supported.
44. What social media apps are supported for monitoring on Android?
Supported apps include YouTube, TikTok, WhatsApp, Instagram, Snapchat, Facebook, Google Chat, Messenger (Facebook Messenger), SMS, Reddit, Twitter, Kik, and Telegram. Other apps are currently not supported.
45. Why is FamiSafe's monitoring strength lower than FamilyLink?
As a third-party app, FamiSafe has limited permissions compared to Google's official FamilyLink, which has higher system-level control.
46. What does the “Permission Lost” message mean in FamiSafe?
It means FamiSafe has lost required permissions. Please check the target device and regrant necessary permissions to restore functionality.
47. Can FamiSafe detect suspicious words in deleted messages?
Currently not supported. Deleted content is difficult to retrieve and scan.
48. Can FamiSafe remotely turn off the target device's GPS?
Currently not supported.
49. Will Screen Viewer screenshots take up storage space? How can I delete them?
Screenshots not opened in full size do not increase app storage.
You can delete screenshots individually or clear cached images through the phone system for batch removal.
50. Will the first-time subscription discount continue for renewals?
No. The discount is only for the initial subscription. Renewals will be charged at the original price.
51. What monitoring and control features does FamiSafe offer for YouTube?
FamiSafe allows you to remotely limit YouTube usage time, view the watch history (including Shorts), and monitor suspicious keyword searches within the app. However, it currently does not support blocking specific content inside YouTube. For better control, we recommend switching to YouTube Kids and using FamiSafe together.
52. Why does FamiSafe sometimes fail to show the exact location name of the monitored device?
FamiSafe relies on Google Maps data. In some regions where Google services are restricted, location names may appear incorrect or fail to display properly.
53. Can FamiSafe monitor content on streaming platforms like Netflix or Disney+?
Currently not supported. FamiSafe does not support monitoring content on streaming services.
54. Can FamiSafe help me delete pictures, chat history, or browsing data from the target device?
Currently not supported. FamiSafe cannot delete any data such as images, chats, or browsing history from another person’s device.
55. Can FamiSafe remotely access the monitored device's camera?
Currently not supported. Due to privacy regulations enforced by app stores, FamiSafe does not offer remote camera access at this time.
56. What does FamiSafe’s Web Filter feature support?
FamiSafe’s Web Filter can block websites listed in its internal suspicious database. Users can also manually add allowed or blocked sites in the Exceptions list. However, it currently cannot detect or filter AI-generated content intelligently.
1. Do I need to create an account before using your product?
Yes, FamiSafe is account-based. You need to get a membership first. You can create an account within the app after installation.
2. How to install FamiSafe app?
You can easily install the app on both your phone and your kid's device from App Store, Google Play, or Amazon App Store. Desktop versions can be downloaded by visiting famisafe.com.
3. How should I set up everything on my kid's device?
Once FamiSafe is installed on your kid's device, you can log into the FamiSafe account and select the identity as Kid. Then you may follow the in-app guide step by step to complete the necessary settings.
4. What should I do when I need tech support?
You may submit feedback in the app or send an email to [email protected]. Usually, you will get a reply within 24 business hours.
5. How to uninstall FamiSafe from the parent's device?
For Android Device:
The procedure for uninstalling the app is slightly different on different brands of Android devices. To avoid confusion, we recommend the following method that works on most Android devices:
- Open Settings.
- Tap on Apps or Application manager.
- Tap on FamiSafe. You may need to scroll to find it.
- Tap Uninstall.
For iOS Device:
- Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
- Click on the “x” icon in the upper left of FamiSafe.
- Delete FamiSafe from your iOS device.
6. How to uninstall FamiSafe from a kid's device?
For Android Device:
To prevent kids from uninstalling FamiSafe from their Android devices without their parents' consent, we have added uninstall protection for FamiSafe. Here is a detailed guide to uninstall FamiSafe from a kid's Android device.
- Open FamiSafe.
- Tap on Uninstall.
- Enter your FamiSafe account password.
- Tap on OK on the pop-up window, and FamiSafe app will be uninstalled on your child's device.
For iOS Device:
- Tap and hold on the FamiSafe icon on the home page until the icon starts to wiggle.
- Click on the “x” icon in the upper left of FamiSafe.
- Delete FamiSafe from your iOS device.
- Remove MDM (Mobile Device Management) from the kid's iOS device. Go to Setting > General > Device Management > FamiSafe > Remove Management
Note: If you need to reinstall FamiSafe on your kid's iOS device, please make sure you have deleted both the app and the MDM file from the device first. After that, you can reinstall FamiSafe from App Store and follow the on-screen instruction to reinstall the MDM file.
For Windows Device:
- Click the FamiSafe icon in the lower right corner of the taskbar.
- Click Quit FamiSafe. Enter the password of your FamiSafe user account to continue, and close the FamiSafe program.
- Go to Control Panel and select Uninstall or Change Programs.
- Choose Wondershare FamiSafe and click Uninstall. Follow the prompts and click Next to finish the uninstallation.
For Mac Device:
- On your kid's Mac, go to Library > Application Support > FamiSafe > bin and find FamisafeUninstall.app
- Launch the FamisafeUninstall application.
- You will need to enter the Mac password on the popup window to continue.
- You will find a program named FamiSafe Uninstall on the Dock. Click it.
- Enter your FamiSafe account's password on the pop-up window for verification.
- Click Continue.
- FamiSafe is uninstalled from your kid's Mac.
For Chromebook Device:
- Open FamiSafe.
- Tap on Uninstall.
- Enter your FamiSafe account password.
- Tap on OK on the pop-up window, and FamiSafe app will be uninstalled on your child's device.
1. What is the difference between managing and controlling an iOS device and an Android device with FamiSafe?
In most cases, FamiSafe works the same on both devices, though there are still several differences:
- FamiSafe provides device activity reports, browser history reports, and app usage reports when the kid's device is an Android phone or tablet pc. These reports are currently not available on iOS devices due to strict restrictions. We may add the feature to the iOS version in the future.
- When using the app blocking feature on an Android device, the icon of the blocked app is still displayed but when your kid tries to open the app, a FamiSafe cover will show up and block the app. On the contrary, when FamiSafe blocks an iOS app, the app icon will be hidden on the device.
2. Can I check the current location of my kid's device and the places the device has been taken to?
Of course, you can use FamiSafe to track the real-time location as well as the location history of your kid's device.
3. Will I be notified when my kid goes to school?
You can set the school area as a geo-fence using FamiSafe's geo-fencing feature. When your kid arrives at school or leaves school, you will receive notifications.
4. Can I block my kid's phone at bedtime?
You may use the Smart Schedule feature to pre-set a device blocking schedule in certain areas (such as school) or at a certain time (at dinnertime or bedtime).
5. When my kid's device is blocked, how can I contact him/her?
FamiSafe does not block everything, of course. Your kid can still make phone calls or send text messages after the blocking function is enabled.
6. Can I block porn on my kid's device?
You can use the Web Filter and App Block feature to block porn websites and restrict the use of porn apps.
7. In order for FamiSafe to work in full capacity:
- When installing FamiSafe on your kid's device, please always allow the Location access so that the app can always track your kid's real-time location and record the location history.
- When installing FamiSafe on an Android device, please allow every permission the app requires. FamiSafe will not work properly if your kid's device is powered off or shut down. In this case you cannot track the device location.
- Usually, FamiSafe app works in the background on the kid's device. In some rare circumstances, it may stop running or get crashed. So it is recommended to activate the app on the kid's device occasionally.
1. How much does FamiSafe cost?
Our pricing is subscription-based. We provide three-level subscriptions:
- Monthly subscription: US $9.99
- Quarterly subscription: US $19.99
- Yearly subscription: US $59.99
2. How to claim a refund for my order?
Please note that FamiSafe will return your order if it meets our refund requirements. Here is our refund policy for your reference: https://famisafe.wondershare.com/refund-policy.html
For Order Purchased via Website:
Please submit a refund request to our support team via the below link. Our support will help process the refund for you: https://support.wondershare.com/en/contact.
You can also contact us via the Feedback section in your app.
For Order Purchased via Google Play:
1. Refund within 48 hours of purchase
- a. On your computer, go to https://play.google.com/store/account/.
- b. Click Order History.
- c. Find the order that you want to return.
- d. On the order, click More.
- e. Select Request a refund or Report a problem and choose the option that describes your situation.
- f. Complete the form and note that you would like a refund.
- g. You will see a message saying 'Thank you for sharing your concerns. You'll then get an email with your refund decision. You'll usually get this within 15 minutes, but it can take up to four working days.
2. Refund after 48 hours of purchase
For a Google Play order, you will also need to contact our support team. Please submit a request via the below link and our team will help with the case: https://support.wondershare.com/en/contact.
For Order Purchased via App Store:
- Go to http://reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
3. How to cancel my renewal subscription?
For Order Purchased via Website:
Please follow the below steps:
- Log into your account on the dashboard page or your app.
- Go to Setting.
- My Subscription.
- Disable Auto Renew
If the renewal cannot be canceled, please contact our support for further assistance: https://support.wondershare.com/en/contact.
For Order Purchased via Google Play:
- On your Android phone or tablet, open the Google Play Store.
- Log into the Google Account you used to make the purchase.
- Tap Menu and then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
For Order Purchased via App Store:
We have provided the steps to cancel the subscription on your iOS devices here. If you would like to learn about other methods, please refer to the below link: https://support.apple.com/en-us/HT202039.
- Open the Settings app on your iPhone/iPad.
- Tap your name, then tap Subscriptions.
- Tap the subscription that you want to manage.
- Choose a different subscription option or tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't renew.
The Most Reliable Parental Control App
